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Inspiring
March 9, 2023
Question

Photoshop Express -Unable to import RAW files

  • March 9, 2023
  • 2 replies
  • 7411 views

Hi, my Creative Cloud says that Photoshop Express is part of my plan. But I'm not able to import raw-files - how come?

Thanks!

2 replies

jane-e
Community Expert
Community Expert
March 11, 2023

@Benjamuna 

 

What kind of raw file(s) are you trying to open? What error message do you get when you try?

 

https://helpx.adobe.com/photoshop-express/faq.chromeless.html 

For raw files, the following file types are supported:

  • arw (SONY)
  • cr2 (CANON)
  • crw (CANON)
  • dng
  • erf (EPSON)
  • raf (FUJI)
  • 3fr & fff (HASSELBLAD)
  • dcr (KODAK)
  • mrw (KONICA)
  • mos (LEAF)
  • rwl (LEICA)
  • nef & nrw (NIKON)
  • orf (OLYMPUS)
  • rw2 (PANASONIC)
  • pef (PENTAX)
  • srw (SAMSUNG)

 

Also read these two links on the same page:

HOW CAN I ACCESS MY DEVICE PHOTOS?

CAN I IMPORT PHOTOS FROM LIGHTROOM?

 

Jane

BenjamunaAuthor
Inspiring
March 12, 2023

Hi, it's Canon CR3 files.

Anne-Trine

jane-e
Community Expert
Community Expert
March 12, 2023

@Benjamuna wrote:

Hi, it's Canon CR3 files.

Anne-Trine


 

Hi Anne-Trine

 

CR3 is not listed as a supported file type, but CR2, CRW and DNG are.

 

Jane

Neelamk
Legend
March 10, 2023

Hi There,

 

Welcome to our community. We are sorry for your difficulties. Could you please let us know what device you are using for Photoshop Express and if you get any error messages?

 

We are here to help you, it's just we need more details to investigate.

 

We hope to hear from you soon.

 

Regards,

Neelam

BenjamunaAuthor
Inspiring
March 12, 2023

Hi, I'm trying to open Canon CR3 files, desktop computer.