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Benjamuna
Inspiring
March 9, 2023
Question

Photoshop Express -Unable to import RAW files

  • March 9, 2023
  • 2 replies
  • 7411 views

Hi, my Creative Cloud says that Photoshop Express is part of my plan. But I'm not able to import raw-files - how come?

Thanks!

    2 replies

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    March 11, 2023

    @Benjamuna 

     

    What kind of raw file(s) are you trying to open? What error message do you get when you try?

     

    https://helpx.adobe.com/photoshop-express/faq.chromeless.html 

    For raw files, the following file types are supported:

    • arw (SONY)
    • cr2 (CANON)
    • crw (CANON)
    • dng
    • erf (EPSON)
    • raf (FUJI)
    • 3fr & fff (HASSELBLAD)
    • dcr (KODAK)
    • mrw (KONICA)
    • mos (LEAF)
    • rwl (LEICA)
    • nef & nrw (NIKON)
    • orf (OLYMPUS)
    • rw2 (PANASONIC)
    • pef (PENTAX)
    • srw (SAMSUNG)

     

    Also read these two links on the same page:

    HOW CAN I ACCESS MY DEVICE PHOTOS?

    CAN I IMPORT PHOTOS FROM LIGHTROOM?

     

    Jane

    B
    BenjamunaAuthor
    Inspiring
    March 12, 2023

    Hi, it's Canon CR3 files.

    Anne-Trine

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    March 12, 2023
    @Benjamuna wrote:

    Hi, it's Canon CR3 files.

    Anne-Trine

     

    Hi Anne-Trine

     

    CR3 is not listed as a supported file type, but CR2, CRW and DNG are.

     

    Jane

    Neelamk
    Neelamk
    Legend
    March 10, 2023

    Hi There,

     

    Welcome to our community. We are sorry for your difficulties. Could you please let us know what device you are using for Photoshop Express and if you get any error messages?

     

    We are here to help you, it's just we need more details to investigate.

     

    We hope to hear from you soon.

     

    Regards,

    Neelam

    B
    BenjamunaAuthor
    Inspiring
    March 12, 2023

    Hi, I'm trying to open Canon CR3 files, desktop computer.

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