Inspiring

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Photoshop Express -Unable to import RAW files

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Hi, my Creative Cloud says that Photoshop Express is part of my plan. But I'm not able to import raw-files - how come?

Thanks!

jane-e

Community Expert

@Benjamuna

What kind of raw file(s) are you trying to open? What error message do you get when you try?

https://helpx.adobe.com/photoshop-express/faq.chromeless.html

For raw files, the following file types are supported:

arw (SONY)
cr2 (CANON)
crw (CANON)
dng
erf (EPSON)
raf (FUJI)
3fr & fff (HASSELBLAD)
dcr (KODAK)
mrw (KONICA)
mos (LEAF)
rwl (LEICA)
nef & nrw (NIKON)
orf (OLYMPUS)
rw2 (PANASONIC)
pef (PENTAX)
srw (SAMSUNG)

Also read these two links on the same page:

HOW CAN I ACCESS MY DEVICE PHOTOS?

CAN I IMPORT PHOTOS FROM LIGHTROOM?

Jane

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B

BenjamunaAuthor

Inspiring

Hi, it's Canon CR3 files.

Anne-Trine

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jane-e

Community Expert

@Benjamuna wrote:

Hi, it's Canon CR3 files.

Anne-Trine

Hi Anne-Trine

CR3 is not listed as a supported file type, but CR2, CRW and DNG are.

Jane

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Neelamk

Legend

Hi There,

Welcome to our community. We are sorry for your difficulties. Could you please let us know what device you are using for Photoshop Express and if you get any error messages?

We are here to help you, it's just we need more details to investigate.

We hope to hear from you soon.

Regards,

Neelam

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B

BenjamunaAuthor

Inspiring

Hi, I'm trying to open Canon CR3 files, desktop computer.

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