Please help me

Hi @Hyunjungkwon

Here is the info that may help you.

Please ensure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://adobe.ly/4eSuDBW

for info on how to cancel your subscription, this page describes the few steps involved: https://adobe.ly/4dTstk1

If you want to cancel but are unable to follow the steps described on the "how to cancel page," contact Adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here: https://adobe.ly/4h8ISUq
in the chat field (lower right), type AGENT
Please be patient, as it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.