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R
Roger35985877h031
Participant
March 10, 2024
Question

Program hangs from start

  • March 10, 2024
  • 1 reply
  • 284 views

Hi!

 

I have used your excellent program Photoshop Express for several years in my same iPhone 12 Pro. But the program now hangs directly when it starts. It's a blue spinning wheel in the middle of the screen, and I can't do anything.

 

The fault has been there for the last few months and I have updated to the latest versions continually, but the problem is still there.  I have also update iOS with every new release. 

I have furthermore deleted the app and reinstalled it, with a reboot of my phone betweeen. 

Any suggestion how to get it to work again?

    This topic has been closed for replies.

    1 reply

    Neelamk
    Neelamk
    Legend
    March 26, 2024

    Hi @Roger35985877h031,

     

    We are sorry for your difficulties. Please help us with the iOS version of your device. Also, try signing out and signing in back to the Photoshop Express application. Please let us know if this helps. Also, share the workflow recording with our development team through email at DL-PSX-Feedback-iOS <PSX-Feedback-iOS@adobe.com> to let them know and investigate further.

     

    Please reach out to us if you need any help.

     

    Thank you,

    Neelam



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