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Participant
March 14, 2025
Question

PS Express app Pending fulfillment after subscribing to premium

  • March 14, 2025
  • 1 reply
  • 244 views

I just paid for premium yesterday and the payment definitely went through, I see the subscription active on my apple account but when I log into PS Express and try to use a premium feature I am taken to a white screen that says pending fulfillment.  I have waited for a full day to see if it just needed time to show up on your guys account but no progress yet.  I already tried to restore purchases like 5 times. I just get an error message saying no purchases were restored.  I have bank statements and the apple subsricptions page as evidence that the payment definitely went through.  Can someone help me solve this issue please?

PS I am using an iphone 11

1 reply

Tarun Saini
Community Manager
Community Manager
March 14, 2025

Hi 

@emmanuel_8426

,

We're sorry to hear about this. Could you please share your Adobe ID with us? Also, to fasten your process, I'd recommend reaching out to and working with our support directly as a next step. They can be reached here: https://adobe.ly/4bRPRyS

 

Regards,

Tarun 

Participant
March 14, 2025

Where can I see my adobe ID is that my email?   Here: emmanuelbarrantes15@gmail.com