PS Express Custom Edits gone

Forum|Forum|1 year ago
April 23, 2024
2 replies
985 views

Been a premium member for years and haven't had any major issues with any Adobe programs up until today.
I used Photoshop express without any issues just yesterday and when I logged in to do some work this morning, all of my Custom Edits under My Looks have just vanished.
So now, when I tap "My Looks" and try to tap on "Custom" I just get a notification saying "No Edits Found"

Quite frustrated as I've spent years building these profiles and having to rebuild all of them puts a serious dent in my work flow.

Is anyone else having these issues? Does anyone else know how to restore my custom edits?

Using iPhone 11, software is fully up to date, as are all of my Adobe apps and programs.

A

aignerad

Participant

Same problem, and not only that, the premium seems to come and go. For example if I go directly from Google photos on my device to my Photoshop Express premium app, the premium designation is removed all of a sudden. As well as all my custom looks gone. I am really pissed off.

ElizabethOOOG

Known Participant

That's appropriate. It means the algorithms have changed, you should redo your settings. Alternatively, you can export your settings before updating. Try re-importing. If you're in the middle of a job or shoot, don't update. Wait until you're finished the job. Calibrate your own device with a target and save those settings first. Good luck.

Okay

A

aignerad

Participant

Since you're suggesting it, could you perhaps tell us how to export our settings from an Android mobile version of Adobe Express premium? I don't see any way to do it.

Neelamk

Legend

Hi @aignerad,

Please refer to the below information to locate your looks:

When installing Photoshop Express, the Looks are available across several categories. The latest categories, such as B&W, Portrait, Nature, Pop Color, and Duo Tones, contain new and old Looks in each category.

You can refer to the following table to locate the category of a specific Look:

B&W	Portrait	Nature	Pop Color	Duo Tone
60sTVGrab	VignetteGlow	Bright	Orange	Magenta
HiContrastBW	Orton	Cinematic	Aqua	Green
Infrared	VignetteBlue	Classic	Blue	Mint
Pinhole	VintageII	Colorful	Green	Orange
SepaiII	WarmVintage	Twilight	Magenta	Purple
SepiaIII	3D	TheBlues	Purple	Red
WhiteMist	Nostalgic	Verve	Red	Teal
Antique	Soft	Grain	Yellow	Gold
Selenium	Grungify	Fake	RGB	Salmon
Green Filter	Gleam	Vital		Dawn
		Brew		Red Tint
				Brown Tint
				Green Tint
				Blue Tint
				Purple Tint

Please let me know if you have any further questions. You could also refer to the article link for more info:

https://adobe.ly/45jE8G5

Thank you,

Neelam

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