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Cris217817490q6v
Participant
Nov 16, 2021 4:33 PM UTC
Question

PS Express Missing camera profile for Apple ProRAW photos

Hello all, I apologize if this is a naive question as I don't have too much knowledge on the differentiation of of RAW image formats but I have been using photoshop express on iPad for several years and have never had an issue editing RAW images. I was typically used to editing RAW photos taken from a Canon camera, but more recently I have been trying to edit some photos taken from my iPhone using the "Apple ProRAW" feature. Upon pulling these up in express it comes up with a message first asking if I want to pull the original image or JPEG as usual and then when I select original it comes up with an error message saying, "Missing Camera Profile! Unable to download the Camera profile. Do you want to continue using Standard profile?" which then just pulls up a more washed up looking image which I assume is just the jpeg. My question is does photoshop express have the capability to edit Apple ProRAW images or is this an unsupported format, and if so does anyone know of there is any plans for future compatibility?

 

Thank you,

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    13 replies

    Lyn_D
    Lyn_D
    Inspiring
    Feb 16, 2023 8:13 AM UTC

    Dear All ( @Cris217817490q6v, @jeromexu, @SunnyM., @hynkle, @Mark Kenyon, @Kelsey23551447gw2w, @Chau V.243607875fbo,  @RDumond06, @Diane25163434wcv0),

     

    Thank you for reaching out, and apologies for the delayed response.

     

    We’re sorry that you're experiencing these issues, as we know how frustrating it can be.

    Our engineers are aware of this and doing their best to resolve this issue as soon as possible.

    Although we do not yet have an exact timeline for when it gets fixed, we will inform you when it has.

     

    We are grateful that you’ll are part of the PS Express community, and we are always here to help.

     

    Many Thanks,

    ~Lyn 🙂

     

     

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    PECourtejoie
    Community Expert
    PECourtejoieCommunity Expert
    Community Expert
    Nov 28, 2023 1:56 PM UTC

    Hi, @Lyn_D is there a status update? I cannot find a fixed issues or what's new document on helpx.

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      PECourtejoie
      Community Expert
      PECourtejoieCommunity Expert
      Community Expert
      May 17, 2024 4:38 AM UTC

      Bump. @Lyn_D @Is the issue resolved now?

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      jeromexu
      jeromexu
      Participant
      Feb 9, 2023 1:57 PM UTC

      I have the same issue. Any solution yet ? I tried reinstalling the app or using the duplicate pic. Neither of them worked. 

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        Cris217817490q6vAuthor
        Participant
        Feb 16, 2023 6:09 AM UTC

        No unfortunately as of now I have tried uninstalling and duplicating images and am still facing the same error. I received a response from Adobe in regards to a review I posted on the App Store. They asked me to send my feedback as a feature request which I have done and not received any response to date.

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          SunnyM.
          Participant
          Feb 5, 2023 9:58 AM UTC

          In the Photos app, make a duplicate of the photo that you're trying to edit and use the duplicate photo in PE. It has worked for me.

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            hynkle
            hynkle
            Participant
            Dec 19, 2022 1:12 AM UTC

            I was having this issue as well. Uninstalling the PS Express app from my phone and reinstalling it got this working for me.

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              Mark Kenyon
              Participant
              Dec 11, 2022 3:09 PM UTC

              I have the same issue 

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                Diane25163434wcv0
                Participant
                Jul 7, 2022 5:14 PM UTC

                I am having the same issue on my Android phone. Can take RAW images, but get the "camera profile not found" message when I try to edit them in PS Express. I see nowhere to add camera profiles if they were even available. Someone please help! 

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                  RDumond06
                  Participant
                  Jun 22, 2022 6:55 PM UTC

                  I have this same issue on both my iPhone and iPad and have had it for more than a year now. Supposedly the fix for this was a complete reset of the device PS Express is installed on which is a terrible solution and one that doesn't actually work. I finally decided to give a full reset a try today and the issue still persists. Not sure what the point of my adobe subscription is if I can't actually edit on the divce that 90% of my images come from or the device that all of my images sync to.

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                    Chau V.243607875fbo
                    Participant
                    May 8, 2022 4:45 AM UTC

                    Same here, trying to search the answer

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                      Kelsey23551447gw2w
                      Participant
                      Mar 12, 2022 2:07 AM UTC

                      I'm having this same issue! Can anyone help?

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