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Participant
July 30, 2023
Answered

PS express . retouching photos impossible. Loading….

  • July 30, 2023
  • 1 reply
  • 398 views

Hey,

I use PS Express Prenium. For 4 days when i download the photos, the application freezes and i can no longer do any editing. 

I uninstalled and reinstalled the app several times. I doesn't work. I'm using an iPhone 13 Pro Max. 
Please solve the problem. 
Thanks a lot. 

This topic has been closed for replies.
Correct answer Neelamk

Hi @Lorentxa ,

 

We are sorry for your difficulties. Please check and let us know the version of Photoshop Express installed on your phone. Please check and let us know if any updates are pending for your phone and Photoshop Express. Please share a screen recording of the workflow while crashing to investigate.

 

We hope to hear from you soon.

 

Thank you,

Neelam

1 reply

Neelamk
NeelamkCorrect answer
Legend
August 1, 2023

Hi @Lorentxa ,

 

We are sorry for your difficulties. Please check and let us know the version of Photoshop Express installed on your phone. Please check and let us know if any updates are pending for your phone and Photoshop Express. Please share a screen recording of the workflow while crashing to investigate.

 

We hope to hear from you soon.

 

Thank you,

Neelam

LorentxaAuthor
Participant
August 1, 2023

Hey,

I'm using 23.29.1 version 

Thanks