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Participant
April 13, 2025
Question

Quick fix for missing Express premium features on tablets!

  • April 13, 2025
  • 1 reply
  • 219 views

Hello! So it seems that many tablets aren't displaying Express correctly. Premium features are missing, and the main menu differs than on mobile devices. I found a quick fix and hopefully isolated the problem so that Adobe can fix it??

 

On my Galaxy Tab S9FE, all of the missing menus and features suddenly return when I set my screen zoom to full (in the android system display settings) and restart the app. It's like the app flips back to the "mobile version" on the zoomed-in tablet view.

 

I personally don't think that the "tablet view" is actually launching the premium version of the app, this is very reminiscent to how Photoshop Express looked on my phone before I started paying for a subscription.

 

Hope this helps, and that it gets fixed soon. This was the main reason I got the tablet in the first place, it sucks to have to lose the functionality of a larger viewing surface just to get the features that I pay for back.

1 reply

Tarun Saini
Community Manager
Community Manager
April 14, 2025

Hi 

@Astonishing_outfit2735

,

Welcome to the community! Thank you for sharing this information. Your workaround is very helpful, and hopefully, it assists our product team in identifying and resolving the issue.

 

It is indeed disappointing to lose access to premium features on a larger device, particularly when that functionality was a key reason for purchasing the tablet. We appreciate your insight and hope a permanent fix will be implemented soon.

 

Regards,

Tarun