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Weng33879636ryrb
Participant
November 27, 2023
Question

Raw photos wont import

  • November 27, 2023
  • 1 reply
  • 150 views

Raw photos open import. I've tired every update and troubleshoot method. It's obviously a problem on their end. Can anyone help?

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    1 reply

    C
    cbob1
    Participant
    December 5, 2023

    I cannot load raw files into the editor on my iPhone or iPad. This started with v.23.42.0. A uninstall/reinstall cleared the problem, but it has returned with later updates. Nothing has helped at this point.

    Neelamk
    Neelamk
    Legend
    December 21, 2023

    Hi @Weng33879636ryrb and @cbob1 ,

     

    We are sorry for your difficulties. Please let us know the phone OS details and the Photoshop Expres version installed. You can edit your RAW images taken from your latest iPhone 15 PRO; kindly update your app to the latest version, 23.47.0, via the App Store.

     

    Please let us know if this helps.

     

    Thank you,

    Neelam

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