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Man Ki33217286k66b
Participant
October 28, 2023
Question

Saving PNG format in PS express app in iOS

  • October 28, 2023
  • 1 reply
  • 1557 views

I have been using PS EXPRESS app (iOS version).

Previsouly I could save file in PNG format after editing. But I found that it now save as JPEG format. Even I chose PNG format in the preference setting page, it still doesn't work. It seems to me that the app save file format either in PNG or JPEG randomly without logic. 

I have been checking all the FAQ but could not find solutions.

Anybody can help with this ?

Thanks!

    This topic has been closed for replies.

    1 reply

    Neelamk
    Neelamk
    Legend
    November 7, 2023

    Hi @Man Ki33217286k66b ,

     

    We are sorry for your difficulties. Please help us to know the Photoshop Express application version and iOS version. Also, please record the workflow of your issue while saving it to PNG format and share it with us through feedback email in the application itself. Our engineering team will be able to get the details through it, and we will keep you posted with the updates on it.

     

    We are here to help you and hope to hear from you soon.

     

    Thank you,

    Neelam

      M
      Man Ki33217286k66bAuthor
      Participant
      November 7, 2023

      Thanks for your reply.

      The PS express application version is 23.42.1 and iOS Version is 16.6.1

      For the workflow record, are you meaning to screen record how I process? 

      Or just describe the process will be fine?

      Neelamk
      Neelamk
      Legend
      November 8, 2023

      Hi @Man Ki33217286k66b ,

       

      You try saving to PNG format, and simultaneously, you should record the screen and share it with us.

       

      Thank you,

      Neelam

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