Storage Issue

Question

Hi there,I’ve had a 1TB Photography Plan for years. Around a year ago, I switched over to a Creative Cloud Pro Plan. For several months after switching, my storage still showed 1TB, but a few months ago it suddenly dropped to 100GB.In my account, I can still see both:Creative Cloud Photography Plan (1TB)Creative Cloud Pro PlanHowever, my available storage now only shows 100GB, and I’m being notified that I’m over my storage limit.Could someone please advise why this has happened, and how I can restore the 1TB storage I previously had?

Tarun Saini · Answer

Hi @AfricaLens_JvV,

Thanks for reaching out about the storage issue in Photoshop Express. To help us assist you better, could you please confirm:

Are you seeing a specific error message related to storage?
Are you using Photoshop Express on Android, iOS, or Web?
Have you recently cleared cache or reinstalled the app?

As per this link, I can see that under your plan, you'll get 100GB- https://www.adobe.com/creativecloud/plans.html#

Regards,

Tarun

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