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Lilian The Netherlands
Participant
Jul 3, 2025 12:43 PM UTC
Answered

The new lettertypes won’t download.

Hello,

I work with an IPad Pro with IPadOS 16.7.10

The Photoshop Express app is the latest version.

I have a premium membership.

The new lettertypes don't download, the circles stay turning and turning. See screenshot.

Can anyone please help me with this problem?

 

Thank you in advance.

 

Lilian, from The Netherlands.

 

Tarun Saini
Tarun SainiCorrect answer
Community Manager
Jul 3, 2025 12:53 PM UTC

Hi @Lilian The Netherlands,

 

We're sorry to hear about this. Could you please try signing out and signing in again to see if that helps? Also, could you try restarting the device to see if that helps?

 

Regards,

Tarun

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3 replies

Tarun Saini
Community Manager
Tarun SainiCommunity ManagerCorrect answer
Community Manager
Jul 3, 2025 12:53 PM UTC

Hi @Lilian The Netherlands,

 

We're sorry to hear about this. Could you please try signing out and signing in again to see if that helps? Also, could you try restarting the device to see if that helps?

 

Regards,

Tarun

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    Lilian The NetherlandsAuthor
    Participant
    Jul 3, 2025 1:32 PM UTC

    Hello Tarun,

     

    Signing out and signing in WORKS!

     

    Thank you for your help.

    Translate
    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    Jul 3, 2025 2:15 PM UTC

    Thanks for your response. Feel free to reach out to us when you see any issues while using the app.

     

    Regards,

    Tarun

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