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Participant
July 3, 2025
Answered

The new lettertypes won’t download.

  • July 3, 2025
  • 1 reply
  • 135 views

Hello,

I work with an IPad Pro with IPadOS 16.7.10

The Photoshop Express app is the latest version.

I have a premium membership.

The new lettertypes don't download, the circles stay turning and turning. See screenshot.

Can anyone please help me with this problem?

 

Thank you in advance.

 

Lilian, from The Netherlands.

 

Correct answer Tarun Saini

Hi @Lilian The Netherlands,

 

We're sorry to hear about this. Could you please try signing out and signing in again to see if that helps? Also, could you try restarting the device to see if that helps?

 

Regards,

Tarun

1 reply

Tarun Saini
Community Manager
Tarun SainiCommunity ManagerCorrect answer
Community Manager
July 3, 2025

Hi @Lilian The Netherlands,

 

We're sorry to hear about this. Could you please try signing out and signing in again to see if that helps? Also, could you try restarting the device to see if that helps?

 

Regards,

Tarun

Participant
July 3, 2025

Hello Tarun,

 

Signing out and signing in WORKS!

 

Thank you for your help.

Tarun Saini
Community Manager
Community Manager
July 3, 2025

Thanks for your response. Feel free to reach out to us when you see any issues while using the app.

 

Regards,

Tarun