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Josephhartgreen
Participant
September 6, 2024
Question

Unable to use PS Express on Iphone 13 pro - just spins with blue wheel infinitely

  • September 6, 2024
  • 1 reply
  • 545 views

I'm using the latest version of PS Express on my Iphone 13 Pro with Ios version 17.6.1

 

I downloaded the app and granted full access to all photos and then in the middle of the screen, the blue loading symbol just spins and I can't click anything. 

 

I've tried:

 

-Closing and opening

-Deleting and re-downloding

-Removing access to all photos

-Removing access to all but a few photos

-Closing, deleting, re-downloading and granting no access to photos, some acess and no access

 

The software works when I re-download it to show me the intro slides - but freezes once I get to the main page.

1 reply

Tarun Saini
Community Manager
Community Manager
September 16, 2024

Hi 

@Josephhartgreen

 

 

We're sorry to hear about this.  To proceed further, please answer a few questions below-

  1.  Do you have sufficient storage space available on your iPhone? 
  2.  Are there any pending iOS updates that might resolve this issue?
  3.  Have you tried updating the app to the latest version available?
  4.  Are there any error messages or logs visible when the app freezes?
  5.  Have you tried switching between Wi-Fi and cellular data to see if the issue persists?

 

Regards,

Tarun

Josephhartgreen
Participant
September 16, 2024

Hello, 

 

Thanks for getting back to me.

 

I have the latest iOS 

I have 35gb free on my phone

I have the latest version of the app

There are no error messages - it has a blue spinning wheel that goes on and on

I've done it on wifi and celular data, yes. Same result on both.

Participant
August 3, 2025

I'm currently having the same issue. Have you figured it out?