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Participant
August 17, 2026
Question

When I open a graphic file everything is greyed out except inverse

  • August 17, 2026
  • 1 reply
  • 15 views

I scanned a picture using a canon printer that includes scanning.

I saved the file both as a PDF and as Jpg.

I opened the file on a PC wirh Photoshop.

I cannot edit the file (Modify comes up with the inverse as the only option

    1 reply

    Rose DV
    Community Manager
    Community Manager
    August 26, 2026

    Hi there — thanks for the detail, and I want to make sure I point you the right way, because "Photoshop" and "Photoshop Express" are two different products with different tools, and this board is for Photoshop Express specifically!

    A couple of quick things so I can get you to the right help:

    → When you say you opened it "with Photoshop" on your PC - is that the full Photoshop desktop app, Photoshop Express, or the Photoshop web/mobile version?
    → When everything's greyed out except "inverse," is that a whole menu that's disabled, or the editing tools themselves? A quick screenshot of what you're seeing would help a lot here.

    The "greyed out" part usually means the app isn't treating the file as an editable image yet - which can happen with certain scanned PDF/JPG files - but the exact fix depends on which app you're in, so I don't want to send you down the wrong path. Once I know that, I can either help here or point you to the right place.

    Rose