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December 23, 2023
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Where has this the creative cloud gone?

  • December 23, 2023
  • 1 reply
  • 148 views

Since my app crashed completely for a long period of time, (it is now working again) the Creative Cloud link has disappeared. I needed access to the creative to get the materials I needed. Now I can not access them from photoshop express. Why is this? How do I get it back? 

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Correct answer Neelamk

Hi @Christopher33873910zigl ,

 

We would like to inform you that the Synced Files feature in Creative Cloud will be discontinued. Starting February 1, 2024,  the Creative Cloud desktop synchronization service and the folder and file-sharing capabilities of Creative Cloud Synced Files will be phased out. Hence, would you mind checking the files in the Creative Cloyd Desktop application and saving them locally so they are not deleted and are secured?

 Please refer to the below articles created for more information:

https://community.adobe.com/t5/creative-cloud-services-discussions/changes-to-adobe-creative-cloud-storage-experience/td-p/14332310

 

https://helpx.adobe.com/creative-cloud/kb/eol-creative-cloud-synced-files.html

 

 Please let me know if you have any further questions or need help.

 

Thank you,

Neelam

1 reply

Neelamk
NeelamkCorrect answer
Legend
January 11, 2024

Hi @Christopher33873910zigl ,

 

We would like to inform you that the Synced Files feature in Creative Cloud will be discontinued. Starting February 1, 2024,  the Creative Cloud desktop synchronization service and the folder and file-sharing capabilities of Creative Cloud Synced Files will be phased out. Hence, would you mind checking the files in the Creative Cloyd Desktop application and saving them locally so they are not deleted and are secured?

 Please refer to the below articles created for more information:

https://community.adobe.com/t5/creative-cloud-services-discussions/changes-to-adobe-creative-cloud-storage-experience/td-p/14332310

 

https://helpx.adobe.com/creative-cloud/kb/eol-creative-cloud-synced-files.html

 

 Please let me know if you have any further questions or need help.

 

Thank you,

Neelam