2019 upgraded

Forum|Forum|6 years ago
March 28, 2019
3 replies
661 views

Iv been using prmiere elements for many years as part of my video business I always found it easy to use and and has most of the editing prgramme I need

i recenet upgaded from 15 to 2019, and found a problem tried to down load footage from one of my cams and there was no audio on timeline checked origanel and was fine,as most of its for vision wasnt to conserned,however i then need to reedit a video i completed on 15 so i used 2019 version however after lots of trys found that some of the audio was missing not allowing me to redit on2019,after contacting support I was told that any audio captured on dolby would not work on 2019 as dolby is not included in the 2019 package does any one now about this ,apart from the upgraded to 2019 which I wasnt to bothered with wish I had saved my money

Rob

SEV

This topic has been closed for replies.

williebegoode

Participating Frequently

Rob,

I think your question is really worth noting for many layers of issues involving PRE. Besides having some compatibility issues between versions, there's also the issues involving different computers and changing operating systems on the different computers. My oldest MacBook Pro hit a brick wall with attempts to update the operating system, which turned out to be a good thing because I had an older version of PRE on it. On my newest Mac, with the newest OS, I may have trouble with my older versions that I keep on older computers. I even have some older versions on a Windows computer I use as a server now. When the developers want to add a new feature to PRE, sometimes it's only possible on a new version of the software they're writing the code for. So many issues with software development and the not-always compatibility with emerging OS versions on Windows and Macs.

S

sevviesevAuthor

Participant

Hi yes can understand probable true and makes sense problem i had using windows 7 which has worked perfectly for 2 years is that they no longer include dolby in the programme so any one with cam set ups using dolby cannot use i have not seen any notification when i upgraded from 15 that it had been deleted fine now i no but spent best part of a day trying to find out why audio wouldn't work in 2019

S

Steve Grisetti

Legend

A lot depends on your operating system, Rob.

If you're running a current operating system (like Windows 10) you'll have no problems working with AC3 Dolby audio. The operating system supplies the support.

But if you're still running Windows 7, which Microsoft is ending support for, you will have problems, since the program no longer provides AC3 support.

If it's within 30 days of your purchase and you're unhappy, you may want to contact your vendor to see if they will refund your money.

S

sevviesevAuthor

Participant

Hi steve thanks for reply yes your correct i do have windows 7 with i7 one of best systems ive had i have a number of other pcs which have windows 10 but as there not high spec dont use as edit pcs all of my cams are sony and can select pcm or dolby on the menu so using 2019 isn't realy a problem apart from one cam but i said i only use for vision shots any older footage i need to use or redit will revert to do on 15

A message did come up at the end of save saying can not complete save refer to microsoft features

Which i tried but but clearly not availble for windows 7

Bob

B

Bill Sprague

Community Expert

Bob,

Please be aware that opening a version 15 project in 2019 has risks. The software engineers do not maintain backward compatibility. As the software moves forward with new or redesigned features and functions, newer versions may corrupt the projects from the older versions.

The safe practice is to only open copies of projects.

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