2020.1 Premiere Elements DVD Support

Forum|Forum|5 years ago
March 4, 2020
1 reply
722 views

2020.1 does not write to DVD's directly but still creates and ISO file. Tech support solution is to burn the ISO file with another burner software.

Error message: DVD Drive not present

Error or problem

This topic has been closed for replies.

S

Steve Grisetti

Legend

Depends on what operating system you're using and what drivers you have installed for your disc drive. I don't see a question in your post, are you looking for a solution? Have you gone to your computer manufacturer's site (HP, Compaq, Dell),, looked up your computer model and downloaded their drivers for your drive?

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Sierra GrayAuthor

Participating Frequently

Yes have done all that. I checked for firmware updates for the drive. That is current. Adobe tech said Elements Premiere supports certain drives, but would not say what drive. He then suggested for me to get another program to burn the ISO file that Adobe creates. I installed yesterday a new drive with same results. Guess I picked one that they do not support.

S

Steve Grisetti

Legend

I know it's no consolation, but I've been editing on this program since 2004 on at least half a dozen computers and I've never had this problem. Occasionally, when a Windows Update would knock things out, I'd go to the HP web site and reinstall the original disc drive drivers and it would run again.

Do you have other software that may be monopolizing the drive? Nero was once notorious for doing this.

All that said, if you don't mind outputting your videos as ISO files and then using third-party software for burning your DVD from that (It's actually my preferred way to work, since it gives me a copy of the disc files to store on my hard drive), here's how:

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