2020 is crashing every time I pull an mp4 from a GoPro onto the timeline
- April 20, 2020
- 5 replies
- 1317 views
Hello, all.
I have Premiere Elements 2020, and I'm working on a project where content came from two different cameras, a Sony and a GoPro. All native files were uploaded to sharepoint, where I downloaded them all as mp4s and then added the content to the projects. I can add the files from the Sony cam onto the timeline no problem, but the files from the GoPro (Hero5 Black, if it matters) crash the program every time I drag the files onto the timeline. When I drag the files onto the timeline, sometimes before it crashes/closes it doubles up the image in the video (like a side by side within the viewer) and the image fragments seperates all the colors in the lower third of the screen (see attached screengrabs). When I try to play, it crashes and closes. I'm working with all the video files on an external hard drive, if it matters. It has me at a full stop.
I'm on a newer Lenovo Yoga C940, Windows 10, 1 TB of SSD, 16g RAM, etc, all updated. All the video files play normally in Windows Movies and TV and QuickTime.
Thanks for any help.
