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peaceful panda17754914
Inspiring
December 19, 2020
Answered

2021 drop down menus not working

  • December 19, 2020
  • 11 replies
  • 16684 views

I just installed Premier/Photoshop Elements 2021.  The organizer won't show any drop down menus, minimize/maxime, etc.  Even the Import, Create, Share buttons are not working.  The only ones that work are Media, People, Places, Events.  Everything else just doesn't do ANYTHING or open any drop-down menus.

 

I have uninstalled completely and reinstalled TWICE.  Also, the actual editing parts are working fine.  It's just the Organizer. 

 

Thanks for any assistance you can provide!

This topic has been closed for replies.
Correct answer peaceful panda17754914

If anyone else has this issue... turn OFF "auto hide taskbar" in your settings.  No clue why, but that solved the issue.  Thanks to Adobe Chat for that solution!

11 replies

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default1adbuo9iqoy7
Participant
September 14, 2021

I had same problem. Was on phone with Adobe support for almost 2 hours. SOLUTION: I uninstalled the 2 previous versions of Elements on my PC (E2019 and E Album 2.0). Then uninstalled new version (E2021). Then reinstalled new version of E2021 again. Good luck.

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cabat10_68
Known Participant
September 15, 2021

Did that work?

 

I also just upgraded from PSE19 to PSE21 and have the same no-drop-down-menus issue. I have turned off Taskbar Autohide and reinstalled PSE21 but it hasn't helped. Did uninstalling previous versions help?

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default1adbuo9iqoy7
Participant
September 15, 2021

Yes, uninstall all previous versions of Elements. Then uninstall and reinstall E2021.

Pat Healy
REMOVED

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lm87109300
Participant
August 6, 2021

I had the same problem (W10, upgrade), only in the Organizer. Tried several things, and in the last attempt installed Quicktime (step 10 of: https://helpx.adobe.com/photoshop-elements/kb/troubleshoot-system-errors-freezes-photoshop.html) AND turned off task bar auto-hide. Now the Organizer works fine, what a relief. So not sure which of the two was essential. Adobe, please improve the installation procedure to avoid this problem.

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defaultw2d9no7kawou
Participant
May 3, 2021

I'm also having the same issue. I can't seem to click on a number of drop down menus from within Premiere, in particular on added effects from within the Effects Control tab which is really frustrating. I also can't seem to click and drag in certain tabs.

 

It's making the software pretty unusable at this stage.

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Dave Vido
Participant
May 17, 2021

I have the exact same problem here this is really frustrating when you have deadlines

 

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Marc5EAC
Participant
May 24, 2021

I have this exact same issue on a sequence that has a nested sequence in it. As soon as I remove the nested sequence, the UI works again. 

I am using a Razer 15 with a GTX2060 and an additional 4K monitor, latest drivers and software, in case it makes a difference. 

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Sandra_P72
Participant
March 28, 2021

I  have the same issue. 😞 I cannot get any drop down and the "auto hide taskbar'' is always turned off. Someone could help me please ?

 

thank you

 

    invisible element
    invisible element
    Participant
    April 23, 2021

    This solve did not work for me either. I've tried trashing preferences, restarting, etc. and still the same issue in MacOS Big Sur version 11.2.3 with the most current After Effects version.

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      Constance15A7
      Participant
      February 1, 2021

      I have the same issue Please where do I find the settings as I cannot get any of the tools to drop down, thanks 

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      fredk01
      Participant
      December 27, 2020

      Thanks so much. Dumb problem to have and your fix works!

      L
      LBrandt
      Participant
      December 28, 2020

      I have the same issue, but the solution of turning off the taskbar auto-hide feature did not resolve it for me.  If anyone has other thoughts I'd appreciate it.  

      M
      mnmshorty
      Participant
      March 10, 2021

      I also have the same problem where Ithe menu of Elements Organizer 2021 is not functional specifically when editing a slideshow. 

      P
      peaceful panda17754914AuthorCorrect answer
      Inspiring
      December 21, 2020

      If anyone else has this issue... turn OFF "auto hide taskbar" in your settings.  No clue why, but that solved the issue.  Thanks to Adobe Chat for that solution!

        D
        default2ckgn72d26q3
        Participant
        April 9, 2021

        Where do I access "settings" to access the "auto hide taskbar"? I'm going the 30 day trial route, and the Organizer menu is unresponsive as is (generally) the Import button. I have found that I can sometimes get one-time menu access via the following process..

        1)  be in another program (e.g. Chrome) with Organizer running and its menu visible to me

        2)   click (and hold) on an Organizer menu category and choose the item in question. If I release my mouse without choosing an item, I have to go back to step 1. If I've started an Import and Organizer is working on this, menu access via this two step process is not available.

         

        Perhaps related to the first problem, if I click on the full screen button on the top right to toggle the Organizer to less than full screen, I cannot resize the Organizer window or even move it because it immediately goes back to full screen mode.

         

        Needless to say, these issues are a major annoyance and my eventual purchase of Elements 21 will depend on resolving them.

         

         

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        fredk01
        Participant
        April 9, 2021
        The task bar is located at the bottom of the Windows desktop. Right click on
        it and the bottom item is "settings". Make sure that off is showing on
        "Automatically hide the taskbar in desktop mode". This solved my problem
        with Elements 2021.
        John T Smith
        Community Expert
        John T SmithCommunity Expert
        Community Expert
        December 19, 2020

        The reason I focused on your Intel video adapter is that I had a different problem/adapter that was solved by installing a different device driver, so I thought that a different Intel device driver **might** fix your problem

         

        https://community.adobe.com/t5/premiere-elements/share-to-disc-freezes-program-win10-pre-2021-solved/td-p/11641007?page=1

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        peaceful panda17754914Author
        Inspiring
        December 20, 2020

        Gotchya.  I'll definitely look into it.  Thank you.

        John T Smith
        Community Expert
        John T SmithCommunity Expert
        Community Expert
        December 19, 2020

        >Intel(R) HD Graphics 620 Display Memory: 4176 MB Dedicated Memory: 128 MB Shared Memory: 4048 MB

         

        I will GUESS that you have a laptop, with an Intel video 'chip' not a separate video card

         

        This is about Premiere Pro, but MAY also cover the Intel video chip in your computer

        https://community.adobe.com/t5/premiere-pro/system-compatability-error/td-p/11131207?page=1

         

        If that is the case, you may simply have a video adapter/chip that is no longer supported by Intel, and your video driver is not capable of supporting the modern features of the program... but, since I don't have an Intel video chip, I don't know that for sure

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        peaceful panda17754914Author
        Inspiring
        December 19, 2020

        While I understand your thought, I find it difficult to believe that could be the problem since Photoshop and Premiere work just fine, including the drop down menus.  It is quite literally only the menus in Organizer that do not function. In fact, even Organizer works "fine" with the exception of I can't access any menus!  It's just so bizarre.  Thanks for your thoughts, though.

        John T Smith
        Community Expert
        John T SmithCommunity Expert
        Community Expert
        December 19, 2020

        Mac or Windows and exact version of the operating system?

        Video adapter brand and model and driver version and amount of video ram?

        P
        peaceful panda17754914Author
        Inspiring
        December 19, 2020

        Windows 10 Home with 8GB ram

         

        I don't know much about my video adapter, but here's what I pulled:

        Card name: Intel(R) HD Graphics 620
        Manufacturer: Intel Corporation
        Chip type: Intel(R) HD Graphics Family
        DAC type: Internal
        Device Type: Full Device (POST)
        Device Key: Enum\PCI\VEN_8086&DEV_5916&SUBSYS_8251103C&REV_02
        Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
        Device Problem Code: No Problem
        Driver Problem Code: Unknown
        Display Memory: 4176 MB
        Dedicated Memory: 128 MB
        Shared Memory: 4048 MB
        Current Mode: 1366 x 768 (32 bit) (60Hz)

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        Steve Grisetti
        Legend
        December 19, 2020

        Can you get more specific on the actual model of your processor? Intel makes a couple thousand kinds of processors.

         

        On Windows 10, you can see this by clicking on the Start button, selecting Settings, then System, then About.

         

        Also, how large is your hard drive and how much of it is free space?

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