Participant

Question

Add Media Failure Bug?

Forum|Forum|7 years ago
January 23, 2019
2 replies
525 views

Every time I try to add my media from my GoPro footage I get more than one video failing with a "generic error". My latest footage is 15 files, set to 25 frame rate, 1080p (as I thought it may help), and 11 of them have failed to import. Four of them have been added but AFAIK they are the same standard .mp4 format?!

All the files are playable on other software and the only way I seem to get round this is by opening it i the GoPro editor and saving it as a clip/new .mp4 file. This is making this software pretty useless to use as I am now sitting for hours every time I want to use a file, waiting for it to save as a new .mp4

Have Adobe acknowledged this as a bug or software problem?

This topic has been closed for replies.

S

Steve Grisetti

Legend

Interesting!

I'm not sure why that would be, but at least you know what the variable is.

S

Steve Grisetti

Legend

It could be that there's a codec issue -- particularly if the file uses an H.265 codec.

Open the video in the free download MediaInfo. In MediaInfo, set View to Text and then copy and paste the report it generates to this forum. Once we see what this file is made of we'll be better able to tell what's going on.

It's also helpful to know which version of the program you're using on what operating system.

chrism17057498Author

Participant

Ok, so here is the info from a failed mp4 file (Windows 10 Pro 64-bit, Adobe Premiere Elements 15):

Complete name : D:\RAW\FTD and Monkey\GH010094.MP4

Format : MPEG-4

Format profile : Base Media / Version 1

Codec ID : mp41 (mp41)

File size : 1.02 GiB

Duration : 4 min 49 s

Overall bit rate mode : Variable

Overall bit rate : 30.3 Mb/s

Encoded date : UTC 2019-01-21 11:35:08

Tagged date : UTC 2019-01-21 11:35:08

Video

ID : 1

Format : AVC

Format/Info : Advanced Video Codec

Format profile : High@L4.2

Format settings : CABAC / 2 Ref Frames

Format settings, CABAC : Yes

Format settings, RefFrames : 2 frames

Format settings, GOP : M=1, N=13

Codec ID : avc1

Codec ID/Info : Advanced Video Coding

Duration : 4 min 49 s

Bit rate mode : Variable

Bit rate : 30.0 Mb/s

Width : 1 920 pixels

Height : 1 080 pixels

Display aspect ratio : 16:9

Rotation : 180°

Frame rate mode : Constant

Frame rate : 25.000 FPS

Color space : YUV

Chroma subsampling : 4:2:0

Bit depth : 8 bits

Scan type : Progressive

Bits/(Pixel*Frame) : 0.579

Stream size : 1.01 GiB (99%)

Title : GoPro AVC

Language : English

Encoded date : UTC 2019-01-21 11:35:08

Tagged date : UTC 2019-01-21 11:35:08

Color range : Full

Color primaries : BT.709

Transfer characteristics : BT.709

Matrix coefficients : BT.709

Codec configuration box : avcC

Audio

ID : 2

Format : AAC LC

Format/Info : Advanced Audio Codec Low Complexity

Codec ID : mp4a-40-2

Duration : 4 min 49 s

Bit rate mode : Constant

Bit rate : 192 kb/s

Nominal bit rate : 48.0 kb/s

Channel(s) : 2 channels

Channel layout : L R

Sampling rate : 48.0 kHz

Frame rate : 46.875 FPS (1024 SPF)

Compression mode : Lossy

Stream size : 6.53 MiB (1%)

Title : GoPro AAC

Language : English

Encoded date : UTC 2019-01-21 11:35:08

Tagged date : UTC 2019-01-21 11:35:08

Other #1

ID : 3

Type : Time code

Format : QuickTime TC

Duration : 4 min 49 s

Time code of first frame : 11:35:08:22

Time code, striped : Yes

Title : GoPro TCD

Language : English

Encoded date : UTC 2019-01-21 11:35:08

Tagged date : UTC 2019-01-21 11:35:08

Bit rate mode : CBR

Other #2

Type : meta

Duration : 4 min 48 s

Bit rate mode : VBR

Other #3

Type : meta

mdhd_Duration : 289240

Bit rate mode : VBR

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