Add media Failure | Error Message

Error Message: This type of file is not supported, or the required codec is not is not installed.

I've been uploading and editing .mov files from the same camera for almost a year.

Tried to start another project and all of a sudden, this error message is coming up.

The only thing that I can think has happened is my computer recently updated.

Please help!

Thanks!

This topic has been closed for replies.

Participant

I've been having this same issue since last summer. I found a quick fix in uploading the video to Window's Movie Maker, exporting. Adding to PE.

I've had some many issues with Premiere Elements, I'll never purchase an Adobe video editing program again.

Community Expert

What camera?

What codec?

What version of Premiere Elements?

What operating system?

Participant

Hi Bob,

The camera is a DJI Phantom 4 Pro and it does not specify what the codec is.

My version of Premiere Elements is 15

Operating system Windows 10 Home.

Windows 10 Home was installed on 6/5/2018 and that's the exact time I started to have this issue.

Community Expert

Transcode with Handbrake before importing into Premiere Elements:

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