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Question

Adobe doesn't recognize my product as purchased

Forum|Forum|3 years ago
May 19, 2022
5 replies
303 views

I bought this off amazon on black friday . It's elements 2022. it looks like a free downgraded version and has no more tools than comes with windows 10. I try to get support and it says i have no purchased product, but i had to register it to get what i have and i paid for it?

I would never have PURCHASED this had I known it was not capible of doing more!!! When you look at elemnts online you see a diferent version with the tools I was looking for. No mention was made this was a extremly limited version where I purchased it!!!!! I have had much better , for same price with same seller!!

Performance

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John T Smith

Community Expert

When I go to the Products page I have a long list of serial number programs, going all the way back to 2002 (see below)

John T Smith

Community Expert

You are looking at the PLANS page, which is for subscriptions

Log-in to your Adobe account and click this link https://account.adobe.com/products

When I go to the PRODUCTS page all of my serial number programs are listed

If you have entered your serial number (six groups of 4 numbers with no letters) and your information does not show on the products page you need to contact support... nobody here has access to your account

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Peru Bob

Community Expert

Did you purchase Premiere Elements or Photoshop Elements?

S

Steve Grisetti

Legend

And who did you purchase it from?

Ann Bens

Community Expert

Elements does not come in a limited version: there is but one version with all the bells and whistles.

Post a screenshot of what you are seeing on screen.

If you register the product with Adobe you get full support.

B

Bill Sprague

Community Expert

How have you requested support? Phone? Online? Can you access your account at adobe.com?

J

joel24524196cpn9Author

Participating Frequently

when I requested support online it replied that they have no record of me having a purchased product?? I have the disk and used the code attached. I registered product on dec. 2 I think just after I recieved both photoshop and premiere 2022. I have not tried premiere yet. I have used and was trained on autocad and some cnc programing software. I expected this to have click on menu's similar to or even better than Corel. i only tried using the support offered in the photoshop I have when opened!! I have been online with adobe since I purchases untill now. I was very sick in dec.21 - feb 22.

J

joel24524196cpn9Author

Participating Frequently

I am sorry to spell so poorly. Angry and in a hurry with no spell check!!

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