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andrejt67303849
andrejt67303849
Participant
March 26, 2018
Question

ADOBE ELEMENTS 14 CRASHES ALL THE TIME

  • March 26, 2018
  • 1 reply
  • 270 views

Hi, i have a problem with my Adobe Elements 14. It crashes all the time. I have MacOS High Sierra version 10.13.3. I do have a free space (400 gb free from 1TB). 8GB ram and NVIDIA GeForce GTX 775M 2GB. I have bought original software from Adobe and used it for about 2 years with no problem. It starts about 2 months ago. When i start new project import files program turn off it selv. No saving of course. It is impossible to work with it. I have tried to uninstall it and start again. Does not helps. Thank you for helpful advice.

Regards Andrej

    This topic has been closed for replies.

    1 reply

    B
    Community Expert
    Bill SpragueCommunity Expert
    Community Expert
    March 26, 2018

    Adobe began selling version 14 in September, 2015.   Apple released High Sierra 10.13 in September 2017, two years later.   It may be that the older Premiere Elements 14 will have unresolvable issues running on the newer MacOS.

    There are still two typical things to try.  First, in Adobe Premiere Elements Preferences > General there is a check box for Hardware Acceleration.  Change it to whatever it is not.  The other is to go to NVIDIA and look for updated drivers. 

    Hope this helps.

    Bill

    andrejt67303849
    andrejt67303849Author
    Participant
    March 26, 2018

    Hi Bill,

    i have tried it. Unfortunately it dont helps. Do you have any other idea? Thank you.

    Andrej

    B
    Community Expert
    Bill SpragueCommunity Expert
    Community Expert
    March 26, 2018

    I don't.  I hope someone else does.

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