Adobe elements 2018 freezes with spinning wheel of death!

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Hi all,

Just started using adobe elements 2018 to edit my GoPro footage. After importing I can be halfway through editing and all of a sudden I will get the apple spinning pizza of death. the programme is unresponsive and eventually after waiting for a reasonable amount of time my only option is to force quit. This is obviously very annoying. anybody have any idea of steps I can take to prevent this? I am using a MacBook Pro 2017, with the latest version of high Sierra. I have already tried reinstalling elements. which worked for a short while and then I'm back to the same problem.

Thanks

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nidhibhushan_23

Adobe Employee

Hello,

Can you specify the exact steps which lead to this hang in Premiere elements? I will try to reproduce and debug the issue at my end.

Thanks,

Nidhi Bhushan.

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BobL53

Participating Frequently

I got so tired of Premier Elements 14 freezes and crashes on my 2016 Mac Pro running High Sierra, with a 1TB solid state drive and 32 GB of RAM that I bought the latest Premier Elements 2018. I've been using it for only a few days and it either crashes or freezes as much or more than Premier 14! It seems to happen arbitrarily, so I can't pinpoint any specific causes. I close all other programs but my email software (Outlook for Mac). I've had to change my auto save to 7 minutes so I never lose more than that much time. I absolutely love the program but am annoyed by its instability. I've added no plugins and have a huge scratch disk. Would resetting the .psp file make a difference?

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Objective_Designers

Participant

I have the same problem. As much as I like PE, this crashing is forcing me to move off to another app. Really frustrating.

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Steve Grisetti

Legend

These new Mac operating systems are really wreaking havoc on Premiere Elements.

I'm not sure what's going, but my pre-Sierra Mac has no problems at all running the program.

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ronaldp38465667

Participant

I am also a new installer for Premiere Elements 2018 and running the latest version of High Sierra 10.13.4 on a Imac 27" late 2015 and it works great until it starts is Spin on death which only is remedied with a force quite. Please help The freeze happens every time I use the "pan/zoom feature"

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