Skip to main content
M
matthiasw15977271
Participant
February 23, 2022
Question

Adobe Elements Premiere 2019 will not reinstall

  • February 23, 2022
  • 1 reply
  • 228 views

My Adobe Elements Premiere 2019 will not reinstall : the following message appears:
"Update required.
Your browser or operating system is no longer supported. You may need to install the latest operating system updates first."
My Windows 10 is up to date and so are my browsers. I've already read that possibly Creative Cloud is a solution, but I don't understand why it can't be done without Creative Cloud. Are there any other solutions? Unfortunately, this is not the first problem with installing Premiere Elements.
Regards
Matthias

Translated with .DeepL.com/Translator  (free version)

This topic has been closed for replies.

1 reply

B
Community Expert
Bill SpragueCommunity Expert
Community Expert
February 23, 2022

If I understand it right, Adobe needs to verify software is not stolen and uses a sign in process with your internet browser.  Even with Windows up to date, the browswer may not be.  Can you try a different browser?

 

Reference:  https://helpx.adobe.com/x-productkb/global/update-operating-system-and-browser.html?internal_browser=true#fix-error

 

Good luck!  I hope this works.

M
matthiasw15977271Author
Participant
February 24, 2022

Hi Bill, have tried Firefox, Opera, Microsoft Edge, Internet Explorer and Google Chrome, always I get the said message.Also tried installing Premiere on my laptop instead of my PC, same problem. Had bought with 2019 the bundle Premiere Elements and Photoshop Elements. Photoshop I have not yet installed, but also does not work.

best regards
Matthias

B
Community Expert
Bill SpragueCommunity Expert
Community Expert
February 24, 2022

"Update required.  Your browser or operating system is no longer supported. You may need to install the latest operating system updates first" 

 

Matthias,

 

If you google search for the entire sentence, a variety of possible solutions show up.   Maybe there is help. 

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices