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defaultay7jh3otjqqc
Participant
May 5, 2021
Answered

Adobe Premeire elements 2021 crashes trying to update 2021.1

  • May 5, 2021
  • 3 replies
  • 527 views

Stuck in a loop.

Install APE 2021, and statt

Immediately takes over whole screen and keeps getting stuck at and update iavailable

after multiple crashes, lockiup and killing the task I can finallyget the drop down on the update to install

80% complete and update fails

APE is now corrupt and I have to start from the beinning reinstalling orignal

rinse and repeat.

 

HELP

 

This topic has been closed for replies.
Correct answer defaultay7jh3otjqqc

Problem resolved by downloading APE with update instead of installing from disk.

3 replies

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
February 3, 2022

When the update inside the program doesn't work the only way you will be able to update is what is marked as correct

 

Download the 'trial' and enter your serial number to activate
https://helpx.adobe.com/download-install/kb/photoshop-elements-downloads.html
https://helpx.adobe.com/download-install/kb/premiere-elements-downloads.html

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richard22986771p2it
Participant
February 4, 2022

John, thank you very much for this swift and helpful reply.

Last night I re-downloaded the entire program and all seems to be fine now.

But this is a really poor show from Adobe!

A
AlanJPerks
Participating Frequently
November 23, 2021

I am trying to update from App. Starting the app in normal way causes the update offer to appear on screen. The button to update including the option arrow alongside it changes like it should when clicked but the update does not start. The screen locks up. Even the Task Manager becomes inaccessible. 

Other programs will run, but elements is stuck.

Cannot clear the update offer panel, so cannot run the application in its present version.

Very poor support from Adobe.

 

 

    R
    richard22986771p2it
    Participant
    February 3, 2022

    I have exactly same problem as Alan:

     

    'I am trying to update from App. Starting the app in normal way causes the update offer to appear on screen. The button to update including the option arrow alongside it changes like it should when clicked but the update does not start. The screen locks up. Even the Task Manager becomes inaccessible. 

    Other programs will run, but elements is stuck.

    Cannot clear the update offer panel, so cannot run the application in its present version.

    Very poor support from Adobe.'

    ANY ANSWERS PLEASE

    D
    defaultay7jh3otjqqcAuthorCorrect answer
    Participant
    May 5, 2021

    Problem resolved by downloading APE with update instead of installing from disk.

    A
    AlanJPerks
    Participating Frequently
    November 23, 2021

    This is not a correct answer in my case.

     

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