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D
Deb23
Participant
March 24, 2020
Question

Adobe Premier Elements 2000

  • March 24, 2020
  • 2 replies
  • 333 views

Apparently Adobe customer assist is not available for now. Hope everyone there is well and they are just busy with so many people at home. Having much difficulty with loading  Adobe Premiere Elements and noted I'm not the only one. Hopefully someone at Help Center available in the next few weeks as this is prepaid. 

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2 replies

B
Community Expert
Bill SpragueCommunity Expert
Community Expert
March 25, 2020

Based on a hunch and a little experience, I think the Online Support in the Help menu for Premiere Elements comes from India.  Yesterday they went into virus "stay at home" orders for 21 days.  Adobe offices in California and Washington state are also under stay at home orders. 

Please be patient.   

S
Steve Grisetti
Legend
March 25, 2020

First, I assume you mean Premiere Elements 2020. There is no Premiere Elements 2000 that I know of.

 

Second, while this is a user to user forum, not a direct link to Adobe. But we may be able to help you if you give us some specifics.

 

What operating system are you using? What processor and graphics card do you have? What exactly happens when you do what?

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