Adobe Premier Elements 2018 audio loading but not video

Question

I recently received a new link to troubleshoot a problem with Adobe Premier Elements 2018 audio loading but not video. I reinstalled only to have the same issue.

I tried the handbreak method only to have audio come back doubled/tripled in sound layers.

This is real frustrating as I paid for a program and it should work like it always has.

Now I feel like I have to learn how to become an IT guy. I didnt sign up for that. Only to pay for a working program.

Steve Grisetti · Answer

I'm not sure what you mean when you say converting the file caused tripled sound layers.

But let's start with the video itself. What is the source of this video?

Open your video in the free download MediaInfo. In MediaInfo, set View to Text and then copy this text report and paste it to this forum. Once we know the complete specs of the video (and your operating system) we'll better be able to advise you.

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