Adobe Premier Elements 2021 Purple Haze Resolution

Forum|Forum|5 years ago
October 28, 2020
1 reply
351 views

Just bought PE 2021 and playback was all purple haze - Found this article that suggests updating the device driver and it worked. Was not an easy process but got through it. Here is the article. https://helpx.adobe.com/premiere-pro/kb/green-purple-streaks-premiere-pro.html

You need to unzip the file and then in the upzip folder find igxpin.exe, and follow prompts.

See example in attached file.

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S

Steve Grisetti

Legend

Thank you for the linmk, Ed! Unfortunately there aren't any instructions there specific to Premiere Elements.

Fortunately an update to the graphics card driver usually fixes this nad the green lines issue. Most people trust Windows to update their drivers. Go to the AMD, Intel or nVidia sites. Drivers there are issued there at least once a month.

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BeckerEdAuthor

Participant

Steve - while there was nothing for Elements, I made an assumption that the device driver update suggested for the other products could work and it did!

"The device driver version that fixes this issue is Intel Driver version 24.20.100.6286. Click here to download the driver version."