Adobe Premier Elements14

Forum|Forum|9 years ago
November 23, 2016
2 replies
385 views

I have installed this application on my laptop. When I try to open Premier Elements, I will get an announcement: We have found an incompatible display driver. To get better and faster performance, please update your display driver. I have done it several times but always same result. I have asked help from HP, but it couldn't help.

I have Win 10 64-bit, AMD A10-8700, 12Gb. Display 1: AMD Radeon R8 365 DX, display 2: AMD Radeon R6 Graphics. Display memory 2250MB.

What should I do?

JKP

jukkapu

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Correct answer Steve Grisetti

Those drivers should be available from your computer manufacturer's web site (Dell, HP, etc).

S

Steve GrisettiCorrect answer

Legend

Those drivers should be available from your computer manufacturer's web site (Dell, HP, etc).

J

jukkap68356252Author

Participant

Thank you for your help. Now everything seems to be all right.

S

Steve Grisetti

Legend

First go to the AMD web site and ensure you have the latest driver for your graphics card.

Then go to C:/ProgramData/Adobe/Premiere Elements/12.0 and delete the BadDrivers.txt file and restart the program. (You may need to enable Show All Files in your Folder Options to see these files.)

J

jukkap68356252Author

Participant

I installed new display driver and now the application seems to act correctly. However I wonder what the chipset drivers are? There was said that the package doesn't contain chipset drivers and you can load them from chipset drivers.

JKP

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