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Incredible_Daisy0D4D
Incredible_Daisy0D4D
Participant
January 2, 2020
Question

Adobe premiere 2020, erhalte Fehlermeldung beim importieren eines 265 hevc Video´s

  • January 2, 2020
  • 1 reply
  • 542 views

Codec´s sind installiert, wer weiß Rat.

Windows 10, auf den neuesten stand.

Bei Mausklick auf weitere Informationen, wir ein Browserfenster geöffnet und es erscheint diese Fehlermeldung (Bild 2).

 

This topic has been closed for replies.

1 reply

Shivangi_Gupta
Community Manager
Shivangi_GuptaCommunity Manager
Community Manager
February 28, 2020

Hi there,

 

We're sorry for the experience you've had. We have been actively working on finding a solution to this issue. We have identified that this is happening because of the permissions provided to the HEVC video extension.

Check out this article to fix it: https://community.adobe.com/t5/premiere-elements/faq-what-should-i-do-if-premiere-elements-2020-fail...

 

Let us know if you have any questions.

 

Thanks,

Shivangi

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