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O
olle0D4C
Known Participant
July 14, 2021
Question

Adobe Premiere elemeants 2021 does not work on my new computer

  • July 14, 2021
  • 2 replies
  • 933 views

Hello. I am Olof fråm Sweden. I have uses for exempel Open shot on my computer and it works fine. But yeasterday I installed Adobe Premiere Elements 2021 and it does not work.

1/ When I start the program in the Expert mode, and I put a video-clip ( mp4-format)
on the timeline. Than when I start the video on the timeline, the sound it good but the motion picture looks very bad. It is ribbons all over  the display. It looks as if the screen is damaged.

My computer has a new I7-processor with 16 gb Ram. I have Windows 10 home version 20H

OS version: 19042.1083. What can I do?  ( I tried to install the program on a 8 years old I5, Hp laptop.   The program seems to work there. But I could not upgrade to verson 2021.01 either)

(2/ Also I could not upgrade to version 2021.01 which I wrote about in another post(thread)

Regards Olof  in Sweden

This topic has been closed for replies.

2 replies

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
July 14, 2021

Adding some links to what Bill said...

Do not count on Windows to be fully up to date when it comes to device drivers
Go to the vendor site to be sure you have an updated driver for your graphic adapter
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
-for Premiere Pro and MAYBE Premiere Elements use the STUDIO driver, not the GAMING driver
-such as (this MAY not be the latest) https://www.nvidia.com/en-us/drivers/results/170344/
If you have a laptop you MAY also need to check for a laptop specific nVidia driver
ATI Driver https://www.amd.com/en/support
There are also intermittent reports that the newest driver is not always the best driver due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version

O
olle0D4CAuthor
Known Participant
July 14, 2021

Thanks to John and Bill.
I will try to update the grafic driver.
I however think that it  is strange that grafic driver works well with all other programs but Adobe Premiere Elements.

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
July 14, 2021

Video editing is not the same as simple playback, or picture editing in Photoshop Elements

 

A video file has 30 pictures every second, plus sound... plus whatever you are doing to 'adjust' the video

 

Every component of a computer is put to maximum use... including the video card and driver

B
Community Expert
Bill SpragueCommunity Expert
Community Expert
July 14, 2021

This is will probably be fixed by updating the graphics driver on you computer.   If you have an Nvidia GPU, use the Nvidia software to update.  If given the choice between a Gaming or Studio driver, take the Studio.  

O
olle0D4CAuthor
Known Participant
July 15, 2021

I have now checked what grafic card I have.The grafic card in my new stationary computer is Intel® UDH Grafics 630.
Do you think it is good for Adbobe Premiere Elements 2021?

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