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leanzap96635806
Participating Frequently
June 14, 2019
Answered

adobe premiere elements 11

  • June 14, 2019
  • 3 replies
  • 1110 views

when using adobe premiere elements 11, while importing a video of 3-5 minutes long, it will only import the audio file and extend it to a 35 minutes audio file, how do I fix this? never had a problem before, have had the program for about 10 years.

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Correct answer Peru Bob

Premiere Elements doesn't appear to support the avc1 codec:

Supported file formats in Adobe Premiere Elements

Try converting with Handbrake:

Converting videos with Handbrake - YouTube

3 replies

L
leanzap96635806Author
Participating Frequently
June 16, 2019

so the thing with that is that my friend has the exact same program, adobe premiere elements 11, exact same on and has no problems at all with the exact same videos, is there a reason for that? also if I would buy the 2019 versions would I have the same problems?

L
leanzap96635806Author
Participating Frequently
June 16, 2019

here are the screenshots I selected one video

Peru Bob
Community Expert
Peru BobCommunity ExpertCorrect answer
Community Expert
June 16, 2019

Premiere Elements doesn't appear to support the avc1 codec:

Supported file formats in Adobe Premiere Elements

Try converting with Handbrake:

Converting videos with Handbrake - YouTube

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
June 14, 2019

Please use the free MediaInfo and post a screenshot the properties of your media in tree view:

MediaInfo

L
leanzap96635806Author
Participating Frequently
June 15, 2019

there's nothing to screenshot, no error message nothing, audio uploads but its like the image doesn't exist

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
June 15, 2019

Peru Bob asked you to use a third party program, Mediainfo, to get information on the file you’re trying to import. Mediainfo examines the headers and gives clues about codecs and other details. I suppose Peru Bob suspects a problem with your file and want’s to be sure that the codec and the other details are fully supported by Premiere Elements.

ABAMBO | Hard- and Software Engineer | Photographer
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