Adobe Premiere Elements 11 - stopped working. Please can anyone help resolve this?

Forum|Forum|8 years ago
June 3, 2017
4 replies
344 views

This was working a few months back and now whenever I attempt to capture video from my DV Camcorder I get the pop up shown below. I checked and ensure that my setting were for DV and PAL:

EventLog has these details:

Is there anything I can do to overcome this.

1. I have uninstalled my App twice and reinstalled to no avail

2. I have the latest version of QuickTime 7.7.9

3. OS is Windows 10

Thank you in advance - hope someone can help me resolve this.

-

premiere elements 11 - crashing

This topic has been closed for replies.

S

Steve Grisetti

Legend

I don't know why you would have this problem with Windows 10.

milanp91758702Author

Participant

Hi Steve,

Updated the drivers to post-2017 - Version 382.53 WHQL ~ Date 2017.6.9

Restarted PC and still not working after selecting DV from options!! :-(

S

Steve Grisetti

Legend

nVidia drivers have been causing problems with a number of Adobe programs.

Go to the nVidia site and ensure that you have the latest drivers and that these drivers are post-2017.

S

Steve Grisetti

Legend

Which graphics card do you have?

milanp91758702Author

Participant

Hi Steve

My Video/Graphics card is nVidia GeForce 750 ti (4gb)

Cheers

Milan

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded