Adobe Premiere Elements 13 Help!

I have been using Adobe Premiere Elements 13 now for about three years with no issues. All of a sudden I started a new project, added a video via add media, put the video on the video one slot and hit play. The video was "playing" because I could see that the red bar was moving and time was moving but the video in the editing screen was paused. It has crosshairs on it, like it is almost selected. I have tried everything to get it to work but I cant edit it because the video its self will not play. I have tried researching on forums, I have tried calling and starting a chat. Nothing is working and adobe never got back to me. If you guys can please help that would be great! Any advice on whats going on - I have already tried uninstalling it and installing it.