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1411070
Participant
May 15, 2018
Question

Adobe premiere elements 15

  • May 15, 2018
  • 2 replies
  • 366 views

Elements 15 continues to crash, I just start to work in elements and the message comes up, elements has stopped working, this happens too often. I have windows 10 64 bit, 4gb ram.

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    2 replies

    S
    Steve Grisetti
    Legend
    May 26, 2018

    Nobody can help you unless you provide us the information we need.

    B
    Community Expert
    Bill SpragueCommunity Expert
    Community Expert
    May 15, 2018

    It is not normal for computers to crash.  Can you provide details about the footage, your camera, your process and the computer? 

    1
    1411070Author
    Participant
    May 15, 2018

    Hi

         I use the cannon EOS 70D.

    Computer is windows 10 pro, 4gb memory 930gb, 427gb still free,processor is Intel (r) core (tm i 7- 55oou@2.4ghz system is 64bit.

    Yhe program transfers the picture ok but it's when trying to work in the program the program says not responding.

    S
    Steve Grisetti
    Legend
    May 15, 2018

    It wouldn't hurt to invest in a bit more RAM. 4 gig is pretty minimal for a 64-bit operating system. But that said...

    That camera saves its video in the MOV format. You may well need to install Quicktime in order to edit that format.

    QuickTime 7.6 for Windows

    Also, what is the resolution and frame rate of your video?

    Under the Edit menu, what is listed on the General page of Project Settings?

    When you first add your video to your timeline, do you see a yellow orange "render" line above this clip? This indicates a mismatch between project settings and video specs, which can cause poor performance.

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