Participant

Question

Adobe Premiere Elements 15 has stopped working

Forum|Forum|9 years ago
April 22, 2017
5 replies
585 views

This is the prompt that appears on my screen when I try to open the program. Is there a fix to this problem?

This topic has been closed for replies.

T

thoreh91725582

Participant

Adobe Premier 15 har stoppat när jag nästan hade en film färdig på ca 35 minuter.

Jag erbjöds då att köpa Adobe Premier 2018

Måste jag då, börja om från början med att göra den här filmen som jag arbetat med i 35 timmar?

Jag har köpt för länge sedan Adobe Premier 9, 12 och 15.

Om jag nu också köper Premier 2018, kan jag då fortsätta där jag slutade med filmen?

Jag tycker det är fräckt att bara gå in och stoppa det jobb man håller på med.

Hur skall jag göra nu?

Arbetet står helt still, Programmet Adobe Premier 15 kan inte röras på något sätt

Nu har jag också det nya Programmet Premier 2018 uppstartat

Finns det något sätt att fortsätta utan att förlora allt arbete jag lagt ned under några dagar?

Hälsningar

Thore Hult

thorehult@gmail.com

Mobil: +46722255303

Karlshamn Sverige

ajays74965046

Participating Frequently

Hi,

Please open 'event viewer' and check the faulting module for Premiere Elements crash.

This will help us identify the issue.

To open Event Viewer, Type Event viewer in windows search box. Under Event Viewer Tab, click on Windows Logs> Application on left tab and highlight the error for Premiere Elements. At the bottom it will give the details.

Thanks

S

Steve Grisetti

Legend

This is a user to user forum. Not Adobe.

Your problems are not obvious, based on the information you've provided. You need to troubleshoot your computer, which they can do at Customer Care. I'm sorry they could not find a solution for you.

S

Steve Grisetti

Legend

I'd recommend you contact Adobe Customer Care via Chat.

Contact Customer Care

euskalsamAuthor

Participant

I called. The person with whom I first talked could not help me. She transferred me to someone else. After waiting for a number of minutes listening to the music, I finally talked with another person. That person told me that she could not help me. She, however, guided me to the chat page. I had to wait at least 1 1/2 minutes to receive a response to every question or statement that I made. Finally, after this had gone on for about 1/2 hour, the person, Shirish, informed me that because this matter is associated with a trial version of the app, he/she could not help me. Total time wasted: 1 hour.

In other words, at the end of one hour, I was simply told by Shirish that he/she could not help me.

Is anyone going to help me or not?

S

Steve Grisetti

Legend

What operating system are you using? Which processor do you have and with how much RAM? How much free, clean, freshly defragmented space is on your hard drive?

What model of camcorder is your video coming from? What is the file format and resolution of this video?

euskalsamAuthor

Participant

Operating system: Windows 10 Home

Processor: Intel(R) Core(TM) i7 CPU 930 @ 2.80GHz 2.80GHz

Installed RAM: 9.00 GB

Defragmented space on hard drive: 200+ GB

The problem is that the app will not open at all. When I click on the icon, it begins to load. After a number of seconds, the following prompt appears:

"Adobe Premiere Elements 15 has stopped working...."

For that reason, I cannot answer your final questions. Since the app does not open, I have had no opportunity to try to import or open any media files.

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