Adobe premiere elements 15 trial

Forum|Forum|9 years ago
March 6, 2017
5 replies
1329 views

Hello,

I tried to install the trial version but the installation didn't proceed at 63%. It was installing: microsoft visual c++ 2015 redistributable package (x86).

How can I solve this?

Thanks

This topic has been closed for replies.

Mohammad Tahseen

Adobe Employee

Could you try to install microsoft visual c++ 2015 redistributable package (x86) from

https://www.microsoft.com/en-in/download/details.aspx?id=48145

Once this runtime has installed, restart computer and try installing Premiere Elements 15. Please let us know your observations.

J

janp7464473Author

Participating Frequently

Probably next week I'm going to visit my friend and help him. I'll keep u up to date.

Thx so far !!

S

Steve Grisetti

Legend

Then I stand by my earlier comment.

J

janp7464473Author

Participating Frequently

So the specs of his pc can cause the installation failure?

B

Bill Sprague

Community Expert

janp7464473 wrote
So the specs of his pc can cause the installation failure?

Maybe or maybe not. Premiere Elements installation is not a unique process. It routinely installs without trouble. The likely problem you're having comes from the computer and not the software.

I think the primary point in this topic is that, even if you get it installed, it won't run well enough to be a satisfactory editing experience. Hardware troubleshooting via "forum chat" is frustrating. An alternative is to got to Adobe's chat support services. They have the ability to remotely run you computer and may be able to find the issue.

Do you need a link to the Adobe chat support?