bradleyw60883750

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Question

"Adobe Premiere Elements 2018 has stopped working" when I try to add video media

Forum|Forum|8 years ago
March 24, 2018
1 reply
1074 views

I used Premiere 2010 for years, started to have driver issues and could not preview the videos when editing them, video window went black but I could here the sound. Decided perhaps I should get the latest version which I did purchase. I can open the program, but when I try to add video files to the storyboard it gives me the same pop up error as written above. I tried many files at first then went down to just one file to add, same error, any suggestions?

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Community Expert

Community Expert

To work this out, it will take a detailed description of your computer, camera and the files.

bradleyw60883750Author

Participating Frequently

Hi thank you,

The video files are MTS, not sure what camera as I did not take them, believe it was a cannon HD camcorder.

Computer is an HP laptop;

Intel core i5-5300U CPU @ 2.3 GHz

Installed memory (RAM). 8.00 GB

System Type: 64-bit Operating System

Running Windows 7 Enterprise, service pack 1

Community Expert

Community Expert

Try turning off Hardware acceleration in the Preferences > General Panel. Then start a new project and try adding the media again.