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thomasc45769765
thomasc45769765
Participant
May 24, 2019
Question

adobe premiere elements 2019 extremely slow loading files on 2018 Macbook Pro, 16 GB RAM

  • May 24, 2019
  • 2 replies
  • 795 views

Tried the fixes from online chats.  Nothing helps.  Tom

    This topic has been closed for replies.

    2 replies

    williebegoode
    williebegoode
    Participating Frequently
    May 27, 2019

    Hi Tom,

    I have the same system as you, a 2018 MacBook Pro, and PRE 2019. Perhaps if you could provide a bit more information on the files you used I may be able to help. I'm recently returned from a cruise where I used PRE 2019 to the exclusion of my larger iMac; so I may have run into the same problems and have solutions. One item that may help you is that PRE uses references to your media that you 'load' into your video; that is, what may appear to 'load' is actually a reference to that media's address on your MacBook Pro, and any changes you may make in the relative addresses may be the culprit here.

    Bill S.

    thomasc45769765
    thomasc45769765Author
    Participant
    May 27, 2019

    Thanks, but I took it back to Best Buy for a full refund.  Went back to version 15.

    B
    Community Expert
    Bill SpragueCommunity Expert
    Community Expert
    May 24, 2019

    What fixes did you try Tom?

    Did you look at Hardware acceleration or audio input choices?

    Bill

    thomasc45769765
    thomasc45769765Author
    Participant
    May 24, 2019

    hardware acceleration and audio input changes made no difference.  Neither did any of the advice on any of these forum groups,  The only way to solve the problem is to delete the program and reinstall version 15, and get my $150 refunded.  NOT even Adobe knows the answer, and it is impossible to talk to tech support.  I have spent too much time with their garbage down-upgrade!

    B
    Community Expert
    Bill SpragueCommunity Expert
    Community Expert
    May 25, 2019

    This is a user to user forum and usually, but not always, there are ways to get things worked out.  The "normal" operation of Premiere Elements is good! 

    As a user forum, there is no way to give refunds.  I can try to point you that direction if that's your goal.

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