Adobe Premiere Elements 2020 - cannot bring in a jpg image via Add Media

Forum|Forum|5 years ago
April 27, 2020
2 replies
503 views

Hi Adobe Support. I recently purchased & installed Premiere Elements 2020. I am trying to add media but I'm getting an error message, can you please help.
I've clicked onto Add Media, navigated to the folder in question and clicked on the image I wish to bring in, (a JPG image approx 130kb) with the following error message: The importer reported a generic error.
The image opens in many other programs without fault. I have included a screenshot, if that helps?
Any help appreciated. Regards, Nick.

Import

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Correct answer Steve Grisetti

I'm with Bob. This may be, for instance, a CMYK JPEG, which doesn't work in Premiere Elemetns.

Saving it as a new JPEG will make it a RGB JPEG.

S

Steve GrisettiCorrect answer

Legend

I'm with Bob. This may be, for instance, a CMYK JPEG, which doesn't work in Premiere Elemetns.

Saving it as a new JPEG will make it a RGB JPEG.

A

andreasb4676599

Participant

THANK YOU SO MUCH - this was the solution. I have always been stymied by how some jpg files will import and others will not. Opened the files in Corel Photo Paint and then exported them again as RGB instead of CMYK.