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Montages by Austin
Participant
May 15, 2020
Question

Adobe Premiere Elements 2020 Keeps Freezing!

  • May 15, 2020
  • 4 replies
  • 1242 views

I have Adobe Premiere Elements 2020. Whenever I am adding transitions it will freeze. The program will not save. It also won't close. The only way to fix it is to restart my PC. After that it will freeze up again after a few minutes.

    This topic has been closed for replies.

    4 replies

    G
    Community Manager
    Gaurav__GuptaCommunity Manager
    Community Manager
    October 13, 2020

    As discussed, The issue has resolved after reinstallation.

    Let us know here in case you face this issue again.

    Thanks, Gaurav
    G
    Community Manager
    Gaurav__GuptaCommunity Manager
    Community Manager
    October 6, 2020

    You are facing this issue with any transition or with a specific transition?

    Can you please share the system specs with us like GPU on your machine, OS, RAM, Hard disk, processor?

    Thanks, Gaurav
    S
    Sherrie5CEA
    Participant
    October 6, 2020
    It freezes with any transition. When I first open a project it lets me put
    in a few transitions then freezes. Just now, however, I froze with the
    first transition I tried to put in.
    I spent 2 hours on a chat yesterday, the tech had access to my computer,
    She unchecked one box in preferences then rechecked it. It worked after
    that for a short while. But this morning it crashed very quickly. I tried
    the thing the tech did yesterday and it didn't change a thing.

    I have a new computer
    HP Envy Desktop - 10th Gen Intel Cor i7
    32 gb ram
    GeForce GTX 1660 Super
    cpu @2.90 ghz
    64 bit OS, x64 based processor

    Gratefully,

    Sherrie Lee Lucia
    520-269-2282
    B
    Community Expert
    Bill SpragueCommunity Expert
    Community Expert
    October 6, 2020

    Sherrie5CEA,

     

    From the Help menu, select Online Support.   It goes to a website where you can start an online chat with Adobe techs.  They will trouble shoot your computer.   (It is probably a video driver).  

     

    You can go to the same website with this link:  https://helpx.adobe.com/support.html

     

    There is a round icon with a box in it in the lower right corner.  That is a shortcut for starting a chat.

    S
    Sherrie5CEA
    Participant
    October 6, 2020
    I spent 2 hours on a chat yesterday, the tech had access to my computer,
    She unchecked one box in preferences then rechecked it. It worked after
    that for a short while. But this morning it crashed very quickly. I tried
    the thing the tech did yesterday and it didn't change a thing. It freezes
    with any transition. When I first open a project it lets me put in a few
    transitions then freezes. Just now, however, It froze with the first
    transition I tried to put in.

    I have a new computer
    HP Envy Desktop - 10th Gen Intel Cor i7
    32 gb ram
    GeForce GTX 1660 Super
    cpu @2.90 ghz
    64 bit OS, x64 based processor


    Gratefully,

    Sherrie Lee Lucia
    520-269-2282
    S
    Steve Grisetti
    Legend
    May 15, 2020

    What operating system are you running? If Windows, have you manually gone to the AMD, Intel or nVidia web site and ensured you have the latest driver for your graphics card rather than trusting Windows to provide it?

     

    Finally, which processor do you have with how much RAM and how much free space on your hard drive?

    S
    Sherrie5CEA
    Participant
    October 5, 2020

    I am having the same problem.  I actually purchased a new computer with much greater power than what was listed for adobe premier elements specifically for video editing - HP Envy Desktop - 10th Gen Intel Cor i7  GeForce GTX 1660 Super;  Windows 10 recently updated.    I have 32 gb ram, 31.9 is useable.  Please help

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