This is my second post i guess the first got deleted. I recently purchased adobe premiere elements from my local best buy and for the past 4 days i have been trying to simply use the program. After installation it opens the app i see the options for organizer, photo editor, and video editor and when i click on video editor because that's what I paid 100$ for in the store it ask me to log in. Which wouldn't be an issue if it didnt constantly tell me im not connected to the internet when I am connected via ethernet cable and I've even tried connected to wifi to see if it makes any difference and it doesn't. However if  it manages to get passed the connect to internet screen it as for my login which i use a gmail and when you click the button for social connection  to sign it the app goes blank and opens my web broweser taking me to a page that says.

You can now close this browser tab and go back to your application.

And sure enough everytime i do it the app does nothing and all I'm left to do is attempt to log in again but closing and reopening the app. I even tried to make another account using a yahoo email in which I was met with the same results. I also haven't been able to get in contact with a live representative in any for since this issue has occured. Many of the links or webpages on the adobe site seem to time out when I look through the help section so I'm not even sure if that have a way to get live customer support.

I've reinstalled Adobe premiere elements several times using the disc that come with the physical box and the download link you can get from the website and through either installation method the app does not go any further than the log in screen that goes to a blank screen after you input your login information.