Adobe Premiere Elements 2023 under W11 - now unstable

Forum|Forum|2 years ago
September 10, 2023
2 replies
552 views

I've been using 2023 Premium Elements daily (I have a YouTube channel and drop videos weekly) without issue since about January, but about 4 weeks Elements wouldn't open. It would hang when loading QuickTime. I submitted a work order ticket to Adobe and it was escalated to 3 levels of technicians. Technicians remoted into my PC over a 2 1/2 week period, trying different things and gathering different logs, but nothing worked. I gave up (& was losing subscribers from not dropping videos) so I just restored my PC back to factory settings and Elements then successfully loaded. I produced 3 more videos for YouTube, then yesterday, it crashed during the same launch step (QuickTime). I set my pc back to factory again and Elements works again...or at least for now. Something is definitely happening between Windows 11, QuickTime and/or Adobe Premiere Elements. 😞
I can't keep doing a PC factory reset. I hope someone figures it out soon. 😞

gail

This topic has been closed for replies.

Peru Bob

Community Expert

Check if a specific Windows update was installed at the time of your problem.

B

Bill Sprague

Community Expert

Gail, you have a unique, not common problem. Premiere Elements is stable enough that the assumption has to be than something in your computer changed. In you opening post you wrote that it was working reliably for months. Now it isn't. The software didn't change. Something in your computer changed. The hard challenge is finding it. It might help if you read this old post from a similar issue with Premiere Pro. Apparantly folder permissions were indadvertantly changed and the QuickTime element failed to load.

S

Steve Grisetti

Legend

I can't duplicate your issues on Windows 11 -- although I don't edit Quicktime files. The program has no problems with M2T and MP4 files from camcorders and phones. But I can't speak to your Quicktime issues.

Quicktime is not a format. It's a file envelope, like AVIs. Inside could be any of dozens of codecs making up the file. Are these camcorder files It could be that you're working with a flavor of MOV the program simply can't handle.

G

GailMarlinAuthor

Inspiring

I think you misunderstand. I don’t use QTime. I’m just explaining that Elements crashes as it’s loading its QTime file/extension. You may have not noticed it but since mine stopped at that point, I can read that it says QTime. [What I’m referring to is that little dark blue splash screen that shows what Elements is loading.]
I hope all this makes sense. Sorry if it doesn’t. I’m not at my pc or I’d take a screen shot of what I’m talking about.

Sent from Gail's iPhone

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded