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michelemcg
michelemcg
Participant
March 22, 2018
Question

Adobe Premiere Elements from Amazon and appears to be counterfeit

  • March 22, 2018
  • 1 reply
  • 184 views

I bought Adobe Premiere Elements online and when I'm installing it Adobe says "The product you are trying to install is not an Adobe Genuine Software and appears to be counterfeit."

What should I do?

[Title edited by mod for clarity]

    This topic has been closed for replies.

    1 reply

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    March 22, 2018

    Uninstall it and run a malware check.

    Then report it here:

    Adobe Genuine Software - Report Counterfeit or Non-Genuine Software

    and report it to Amazon.

    B
    Community Expert
    Bill SpragueCommunity Expert
    Community Expert
    March 22, 2018

    Can you provide a link, screen shot or something of what you bought and from whom?  Was it Amazon or a Amazon third party vendor?

    Bill

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