Adobe Premiere Elements Organizer and 4k H.265 video thumbnails

I am new to Premiere Elements. I wanted to start with something a little cheaper and make certain I continue with video editing (YouTube) before putting too much money into things (of course, $3k later in camera equipment, I should have probably just went with CC Pro), so I got Premiere Elements.

After gathering some videos around town and basic nonsense I decided to put together a little video for the experience. I took a dozen video's downtown and attempted to add them to the Organizer. The Organizer would not create any thumbnails for them..... eh? What good is an Organizer if you don't know what file you've got.

So I created a chat with Adobe Support. They said the Organizer does not support thumbnails for 4k videos. (what?). Ok, that sucks, but at least the Premiere Elements project assets does based off previous experience with some Action Cam 4k videos I took, but now it's not working and I am not getting any video at all. Only audio.

After some research I ran into a YouTube video of someone that experienced exactly the same thing, although was a somewhat experienced youtuber that had purchased a brand new camera and that camera recorded in H.265. He went on to say none of main stream video editing applications support H.265 yet (whether it's still true, I don't know, but it's clear based off Adobe Premiere Elements 15 supported codecs list, that holds true for this application) and that he has to convert the H.265 video into H.264 to even edit it.

I checked my phones setting, and yup, I selected 4k H.265. I tested with a quick H.264 video and I was able to view/edit it.

So used Handbrake to convert all of my videos to H.264 and decided to throw them in Organizer, just to see if what I was told was accurate. Nope. Thumbnails were created just fine. So I guess when the Adobe Support person said "Organizer does not support 4k thumbnails because of codec" he failed to mention, it's only H.265 4k, and not H.264 4k.

I can work with that.

In any event, all of my 4k videos have thumbnails now and I can edit in Premiere Elements.