Adobe Premiere Elements preview displaying green lines

Forum|Forum|5 years ago
July 13, 2020
4 replies
2268 views

I'm Running Premeiere Elements 2020 on a Dell PC, Intel (R) UHD Graphics 620

The preview screen displays horizontal green lines over the video - even with a simple still text image it does the same

I've updated the video driver to the latest version from Dell but now I'm stuck to know how I can continue using the application

Ideas welcome!

UPDATE: I have a workaround sorted for this by using an old Dell driver. Hoping they update the new one in a way that works.

User interface or workspaces

This topic has been closed for replies.

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Derek15C2

Participant

I too was experiencing this issue on a brand new Dell computer. The issue is with the display driver. To fix it, open up your device manager, toggle open the display adapters and right click on Intel(R) UHD Graphics. Click properties and toggle to the Driver tab. Click the "roll back driver" button. This fixed the problem for me.

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EllenLancaster

Participating Frequently

Thanks for your suggestion! Earlier today, I updated my Intel UHD driver
with the latest suggested by Dell. Now my "roll back driver" button is
grayed out. Could you tell me the driver id you are using?

Many thanks!

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Derek15C2

Participant

It's Driver Version 26.20.100.7870, Date 2/5/2020.

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EllenLancaster

Participating Frequently

I would also appreciate any more detail on your workaround. Thanks!

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Steve Grisetti

Legend

I don't know how to say it any other way. This is an outdated video driver issue.

You need to go to the AMD, nVidia or Intel site (whoever makes our graphics card) and install the latest drivers from their site. There is no workaround. You just have to update your drivers.

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EllenLancaster

Participating Frequently

Thanks for your response. I have gone to the nVidea site and installed the
latest driver. An earlier response to your post was from a gentleman who
said he found a workaround by downloading an earlier Dell driver. Since
nothing else is working for me, I thought maybe he could give a little more
detail on the driver he downloaded.

Thanks!

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Steven5FBB

Participant

I just went to work on video project and all of a sudden my project playback looks just like the pic you have. I didn't have a problem before, but I think my dell with windows 10 had an update. Can you explain your work around?