Adobe progs disabled after upgrade from Win7 to Win10

Forum|Forum|6 years ago
December 11, 2019
4 replies
927 views

I have preinstalled Adobe software on my laptop Adobe Photoshop Elements 9 and Adobe Premiere Element 9. The laptop was bought with Windows 7. Support for Windows 7 stops in 2020 so I decided to upgrade to Windows 10. After installation of Windows 10 the Adobe product are disabled and moved to the Windows.old folder.

I like to continue using both Adobe Photoshop Elements 9 and Adobe Premiere Element 9. What are my possibilities?

Error or problem

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Bill Sprague

Community Expert

"I think I need to revert to W7 again and find the serials."

I don't think you will see them in the software. The serial number is on a tag, box or piece of paper.

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Armand0Author

Participating Frequently

Most likely they can be found in the registry.

B

Bill Sprague

Community Expert

I have read about the "Windows 10 Compatibility Mode" for running old software. It may work, but is outside the scope of my experience.

The installation files are no longer available. If you don't have them somewhere, re-installation is not possible.

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Armand0Author

Participating Frequently

This will not work in this case. As I wrote above, the installation was disabled and moved to the "windows.old" folder. They are no longer installed so they are no longer in the registry. The W10 installation removed several programs I had installed before. Most of these I have installation media at hand, unfortunately not for the preinstalled software.