Skip to main content
L
Lee5C9C
Participant
March 11, 2021
Question

AMD Driver incompatibility in premiere elements 2020 video editor

  • March 11, 2021
  • 2 replies
  • 243 views

i have a powerful pc with amd ryzen 3950x cpu and radeon rx6900xt graphics card all latest drivers installed on windows 10 pro, premiere elements 2020 video editor always gives non compatible driver found message and then closes  , i have tried the various so called fixes but nothing, any ideas would be appreciated as adobe offer no support on this matter 

This topic has been closed for replies.

2 replies

L
Lee5C9CAuthor
Participant
March 17, 2021

Problem resolved...after careful thought I concluded that a fresh instal of Windows 10 would be the answer, after hardware changes and the many Windows updates of the last year or so I came to the conclusion that Windows was at fault even though all checks and scans didn't show anything wrong, premiere elements 2020 is now working perfectly, and for any wondering about compatibility with AMDs latest hardware or drivers, it is working perfectly 

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
March 11, 2021

Are you updating from Windows, or the hardware site?

Do not count on Windows to be fully up to date when it comes to device drivers
Go to the vendor site to be sure you have an updated driver for your graphic adapter
•ATI Driver https://www.amd.com/en/support
There are also intermittent reports that the newest driver is not always the best driver due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices