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Question

Another No Playback Sound or Any Sound in PE Discussion

Forum|Forum|8 years ago
October 27, 2017
5 replies
1602 views

I also have absolutely no sound. I had sound for the first 4 months of 2017 with PE 15 but all of the sudden, sound stopped in May. Seemingly right after the March Windows update. Anyway, I have read through and tried everything I read in the forums and on the internet. I have changed the audio settings to everything possible as well as tried a million times for what the settings should be. I have made sure to have updated audio drivers as well as rolled back the drivers back to when it should have been working when I first installed Premiere Elements. I am beside myself why I can't get ANY audio out of Premiere Elements 15 running Windows 10 Enterprise with Fall Creator's update installed on a Dell XPS 15 9550.

Also have cleared all the media cache and file cache, restarted PE after every change. Also have Uninstalled, cleaned out all left over files, and reinstalled multiple times.

Have also tried external usb sound cards with external speakers with changing the preferences in PE. Still, no sound.

Sound works as expected in every other program but still, no playback sound in PE for anything in PE including previews of added included sounds.

See the screenshots below. Also tried changing Default Input to "none" with no change in results.

The only thing I haven't tried is wiping the Laptop and reinstalling Windows with the latest Fall Creator's Update directly.

Does anyone have any other possible thoughts? I have literally spent a MASSIVE amount of hours on this. Please help stop the insanity.

This topic has been closed for replies.

D

dberthia

Participating Frequently

Here's what worked for me (I'm on latest Windows 10 build with RealTek HD Audio drivers):

Open Preferences --> Audio Hardware
Set "Default Output" to a different value
Click OK
Go back and reset "Default Output" to the original value
Click OK

Before I did this, I also downloaded and installed the latest RealTek drivers from here, but I don't know if it was required:

Realtek

O

olemon

Participant

I followed you sugestion and it worked. I did this without downloading any new drivers. Thank You

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mikeh89873075Author

Participating Frequently

Reinstalled Adobe Premiere Elements 10 and sound works although it has other massive issues in a high dpi environment. Anyway, why is it that sound works in Adobe Premiere Elements 10 and does not work in Adobe Premiere Elements 15 with the exact same parameters?

Has this thread been abandoned by Adobe?

Ann Bens

Community Expert

This is a user to user forum, Adobe rarely visits.

And on a side note E15 is no longer supported.

M

mikeh89873075Author

Participating Frequently

Thank you Ann for your input.

Adobe actually called and worked with me trying to figure this out. We, Adobe and I via remote control, installed PE2018 which exhibited the same issue.

A promise was given by Adobe Customer Service to work with the developers for a solution. I am waiting for a call back based on Adobe's promise or a reply here.

M

mikeh89873075Author

Participating Frequently

I wonder if these codec errors from a previously installed PrE 10 are causing the issue?

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mikeh89873075Author

Participating Frequently

mikeh89873075 wrote
I wonder if these codec errors from a previously installed PrE 10 are causing the issue?

I downloaded and reinstalled PrE 10 which got rid of the errors. Also, PrE 10 plays sound perfectly and I hear the audio. yeah!

BUT

Still no sound in PrE 15

Adobe, why does sound work in PrE 10 and not in PrE 15? What's the difference? What changed? The ball is in your court.

Adobe, please step up and answer.

M

mikeh89873075Author

Participating Frequently

Because of this post, Adobe CS reached out to me. I was very impressed. I broke my "no remote access to strangers" rule and allowed remote control (see how frustrated I am?) After an hour of changing every setting known to man and restarting Premiere, no sound.

Even tried a clean install of 2018 with same, no sound, results.

The CS rep left with a handful of screenshots and said that an engineer would work the problem. That was the last I heard of them. A month has now passed with no resolution.

I must be the only person in the world that can't solve this issue nor can anyone at Adobe.

My apologies for the rant.

runningfamily6

Participant

Mike, feel free to RANT away, because I'm right there with you. So you are not the only one!

After updating to Windows 10, I get no audio in PrE 15. I have RealTek audio. I had it working last night for 10 minutes. I have NO idea what changed, and this morning I'm back to nothing. In the Volume Mixer on PrE 15 it doesn't show that I have any audio. I have spent hours and days trying to fix, updating drivers, reinstalling, codecs... I'm ready to pull my hair out! I have a huge project due next week that I should have been at least half way into by now. I'm ready to ditch all my Adobe stuff...and I've been a loyal supporter for years... to try something that will work! I've ready pages of forums, watched support videos. I'm tired. This sucks. I'm done.

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mikeh89873075Author

Participating Frequently

Oh my goodness! I have done exactly what you did. I would be willing to bet I have spent over 40 hours trying to make this work over the past 6 months.

I tell ya what I finally broke down and did. I created a Virtualbox VM running Windows 10 pro trial version, 1709, and then installed PrE 15 and it works. Sound and everything. Two differences: 1. Using Windows HD Audio Driver. 2. Running Pro instead of Enterprise on my laptop.

Note here that I have tried the Windows HD Audio Driver on the main install and it does not work.

I, in no way, condone setting up a VM but I had to do something in order to complete a project.

I am at a loss.

BTW, I have a Dell XPS 9550 i7-6700, RealTek Audio, Intel Vid as well as added Nvidia 960 Laptop runing Windows 10 Enterprise, 1709 update.

Ann Bens

Community Expert

Set Default Input to None.

See how that goes.

M

mikeh89873075Author

Participating Frequently

Thanks, did that. It's in my long rant before the screen shots.

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